Shipping policy
Shipping Policy
At LINELLY, we aim to deliver your orders safely and on time. Please read our shipping policy before placing an order.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment or order confirmation. Processing may take longer during holidays, sales, or periods of high demand.
2. Shipping and Delivery
Delivery timelines depend on your location, courier availability, weather conditions, and other factors.
Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the conditions stated at the time of purchase.
4. Order Tracking
Where tracking is available, tracking details will be shared through the contact information provided with your order. Please allow time for tracking information to update after dispatch.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses, phone numbers, and other required details. LINELLY cannot guarantee delivery if incorrect or incomplete information is provided.
If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Delayed, Lost, or Damaged Orders
If your order is delayed, appears lost, or arrives damaged, contact us through our Contact Us page with your order details. We will review the issue and assist you as appropriate.
Please report visible damage or missing items as soon as possible after delivery and include photographs where relevant.
7. Failed Delivery or Refused Orders
If a shipment cannot be delivered because the address or contact details are incorrect, the recipient is unavailable, or delivery is refused, additional shipping charges or other restrictions may apply where permitted by law.
8. Returns and Refunds
Shipping arrangements for returns, exchanges, and refunds are governed by our Return and Refund Policy. Please contact us before sending any item back.
9. Contact Us
For shipping questions, order updates, or delivery concerns, visit the Contact Us page on our website:
Website: https://linelly.store
Thank you for shopping with LINELLY.