Refund policy
Return and Refund Policy
At LINELLY, customer satisfaction matters to us. Please review our return and refund policy before placing an order.
1. Return Eligibility
You may request a return within 7 calendar days of receiving your order, provided the item meets the following conditions:
- The product is unused, unworn, and undamaged.
- The product is returned in its original packaging, with all accessories and tags where applicable.
- Proof of purchase or your order number is provided.
Certain products may not be eligible for return due to hygiene, personalization, or other applicable restrictions, where permitted by law. Any such exclusions will be communicated clearly.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, contact us within 48 hours of delivery where possible.
Please include your order number, a description of the issue, and clear photographs or videos showing the item and its packaging.
We will review your request and advise you on the next steps. Applicable consumer rights will not be affected by this policy.
3. How to Request a Return
To request a return:
- Visit the Contact Us page on https://linelly.store.
- Provide your order number and the reason for the return.
- Include photographs or other supporting information if the item is damaged, defective, or incorrect.
- Wait for our instructions before sending the product back.
Please do not send items to an address without receiving return instructions from LINELLY.
4. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be processed within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank, payment provider, or original payment method.
Where applicable, refunds will be issued to the original payment method. For cash-on-delivery orders, we may request the information necessary to process the refund securely.
5. Return Shipping Costs
For change-of-mind returns, the customer may be responsible for return shipping costs, subject to the terms communicated during approval.
If an item is confirmed to be defective, damaged, or incorrectly supplied, LINELLY will review the issue and arrange an appropriate resolution in accordance with applicable law.
6. Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after the order has been dispatched.
If an order is successfully cancelled before dispatch, any eligible refund will be processed to the original payment method or handled according to the payment method used.
7. Non-Returnable Items
Items that are used, damaged after delivery due to customer handling, or returned without required components may not qualify for a change-of-mind return, where permitted by law.
This does not limit your rights regarding defective, damaged, misdescribed, or incorrectly supplied products under applicable law.
8. Exchanges
Exchanges are subject to product availability. If an exchange is unavailable, we may offer another appropriate resolution in accordance with our policy and applicable law.
9. Contact Us
For return, cancellation, or refund requests, visit:
Website: https://linelly.store
Please include your order number so we can assist you efficiently.
Thank you for shopping with LINELLY.