Privacy policy

Privacy Policy

Last updated: October 15, 2026

LINELLY (“we,” “us,” or “our”) operates the website https://linelly.store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable law.

1. Personal Information We Collect

Depending on how you interact with LINELLY, we may collect the following information:

  • Contact information: Name, email address, phone number, billing address, and shipping address.
  • Order information: Products purchased, order details, payment status, delivery information, and return or refund requests.
  • Payment information: Payment processing details handled by our payment providers. We generally do not store complete payment card details on our own systems.
  • Device and usage information: IP address, browser type, device information, pages visited, referring URLs, and interactions with our website.
  • Customer communications: Information you provide when contacting us about an order, product, or service.
  • Marketing preferences: Your preferences for receiving promotional communications, where applicable.

2. How We Collect Information

We collect information when you:

  • Place an order or enter information at checkout.
  • Create an account, if this feature is available.
  • Subscribe to promotional emails or other communications.
  • Contact our customer support.
  • Browse or interact with our website through cookies and similar technologies.
  • Use third-party services integrated into our store.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm, fulfil, and deliver orders.
  • Process payments, cancellations, returns, and refunds.
  • Communicate order updates and respond to customer enquiries.
  • Provide customer support and improve our products and services.
  • Detect, investigate, and prevent fraud, security incidents, and unauthorised activity.
  • Maintain business records and comply with applicable legal obligations.
  • Send marketing communications where permitted by law and consistent with your preferences.
  • Analyse website performance and understand customer interactions.

4. Shopify and Third-Party Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process personal information to support store operations, payment processing, hosting, analytics, marketing, shipping, and related services.

These providers may process information according to their own privacy policies and contractual obligations. We encourage you to review the privacy practices of relevant third-party services.

We do not sell your personal information in exchange for money. We may share information with service providers as necessary to operate our business.

5. Payments

Payments may be processed through third-party payment gateways or providers available at checkout. Your payment information is handled according to the applicable provider’s terms, security practices, and privacy policy.

Please do not send complete card numbers, passwords, or other sensitive payment credentials through ordinary email or customer-support messages.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the shopping cart and checkout functioning.
  • Remember preferences and improve website functionality.
  • Understand website traffic and performance.
  • Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Where required by law, we will seek consent for non-essential cookies or similar technologies.

7. When We Share Personal Information

We may share personal information with:

  • Shopify and technology providers that operate our online store.
  • Payment providers that process transactions.
  • Shipping and logistics partners that deliver orders.
  • Analytics and marketing providers where these services are enabled.
  • Professional advisers such as accountants, auditors, or legal advisers where necessary.
  • Government authorities or other parties where required by law or necessary to protect legal rights, safety, or security.
  • Business successors in connection with a merger, restructuring, or sale of relevant business assets, subject to applicable law.

We share only information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate record-retention requirements.

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service or electronic storage method can be guaranteed to be completely secure.

10. International Data Processing

Shopify and our service providers may process or store personal information in countries other than your own. Where required, appropriate safeguards will be used for such transfers in accordance with applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Object to or request restrictions on certain processing activities.
  • Opt out of promotional communications at any time.
  • Raise a complaint with the relevant data-protection authority, where applicable.

To exercise these rights, contact us through the Contact Us page on our website. We may need to verify your identity before responding.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate. Please review their privacy policies before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal requirements. The revised version will be published on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us through:

Website: https://linelly.store

Please include sufficient details for us to understand and respond to your request.